At Trust eMall, we want you to be completely satisfied with your purchase. If for any reason you are not, we are here to help.
Returns
You have 3 days from the date of delivery to return an item. To be eligible for a return, your item must be:
Unused and in the same condition that you received it.
In the original packaging.
Accompanied by the receipt or proof of purchase.
Certain types of goods are exempt from being returned, such as perishable goods, custom products, and personal care items.
Refunds
Once we receive your returned item, we will inspect it and notify you of the status of your refund. If your return is approved, we will initiate a refund to your original method of payment. Please note that it may take some time for your bank or credit card company to process and post the refund.
Exchanges
We only replace items if they are defective or damaged. If you need to exchange an item for the same product, contact us at [contact email] and send your item to: [return address].
Shipping
You will be responsible for paying your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Contact Us
If you have any questions about our Return and Refund Policy, please contact us at info@trustemall.com or call +8801989194939.
