At Trust eMall, we strive to ensure your satisfaction with every purchase. If you are not pleased with a product, its quality, or size, you can easily return it within 7 days of delivery.
Return Conditions:
Products can be returned if:
The product has defects.
The product is damaged physically.
The product does not match the description.
The product does not satisfy your choice.
The size or fitting of the product is incorrect.
Non-Returnable Items:
Products that have been washed or worn.
Products in sets cannot be returned separately.
Products without original tags, labels, or packaging.
Products not in their original state.
Return Process:
Notify us within 24 hours of receiving the product.
Email us at info@trustemall.com with your order ID and the reason for the return.
Once your return request is confirmed, we will guide you through the process.
Refunds:
Full refund if the issue is not resolved within one week.
Credit card payments may take longer to process depending on the bank.
Refunds will be processed within 5-10 days of receiving your return request based on your location.
Exchanges:
If the product is defective or damaged, you can request an exchange for the same item.
Shipping:
You are responsible for return shipping costs. Ensure the product is securely packed. Trust eMall is not liable for damages during return shipping.
Contact Us: For any questions, please contact us at info@trustemall.com or call +8801989194939.
